La tunisie Medicale - 2022 ; Vol 100 ( n°08 ) : 618-625
[ 578 times seen ]
Summary

Aim : This study aims to evaluate the level of satisfaction of patients hospitalized at Ibn Al Jazzar University Hospital of Kairouan in 2018.
Methods : It’s a descriptive cross-sectional study including all patients hospitalized at Ibn Al Jazzar University Hospital in Kairouan over a period of three months, from January 1 to March 31, 2018. The survey was conducted using a questionnaire made up of 27 items to explore seven specific dimensions of satisfaction.
Results : A total of 640 patients was included in the study. The overall satisfaction rate was 41.7%. The dimensions of globality and hospital stay were the least appreciated by hospitalized patients with respective satisfaction rates of 14.4% and 18.3%. Access to care was the most appreciated area with a satisfaction rate of 58.9%. the lowest satisfaction rates, among the items studied at the Kairouan University Hospital in 2018 were: «the places of visits» (9%), «the quality of the catering» (20%), « tranquillity” (23%), and “attentiveness of staff to patient needs” (23%).
Conclusion : At Ibn Al Jazzar University hospital of Kairouan, patient satisfaction was low regarding the quality of the services provided, particularly for areas related to the conditions of stay and the globality of care. Intervention measures based on these shortcomings should be undertaken.

Key - Words
Article
Reference
  1. Hussey PS, Friedberg MW, Anhang Price R, Lovejoy SL, Damberg CL. Episode-Based Approaches to measuring health care quality. Med Care Res Rev. 2017;74(2):127-47.
  2. Boudreaux ED, Mandry CV, Wood K. Patient satisfaction data as a quality indicator: a tale of two emergency departments. Acad Emerg Med. 2003;10(3):261-8.
  3. Donabedian A. The quality of care. How can it be assessed? JAMA.1988;260(12):1743-8.
  4. Bahrampour A, Zolala F. Patient satisfaction and related factors in Kerman hospitals. East Mediterr Health J. 2005 ; 11 (5-6), 905-912.
  5. Ben Abdelaziz A, Zemni I, Melki S, Lahmar R, Khelil M, Nouira S, et al. The satisfaction of patients hospitalized in the surgical departments of a general hospital. Case study of Sahloul hospital in Sousse (Tunisia). Tunis Med. 2020;98(10):664-73.
  6. Shirley ED, Sanders JO. Measuring quality of care with patient satisfaction scores. J Bone Joint Surg Am. 2016;98(19):e83.
  7. Asamrew N, Endris AA, Tadesse M. Level of patient satisfaction with inpatient services and its determinants: a study of a specialized hospital in Ethiopia. J Environ Public Health. 2020:e2473469.
  8. Obi IE, Ndu AC, Agu KA, Omotowo BI, Agunwa CC, Idoko AC. Patient satisfaction with services at a tertiary hospital in south-east Nigeria. Malawi Med J. 2018;30(4):270-5.
  9. Engel M, Brinkman-Stoppelenburg A, Nieboer D, van der Heide A. Satisfaction with care of hospitalised patients with advanced cancer in the Netherlands. Eur J Cancer Care. 2018;27(5):e12874.
  10. de Labrouhe D, Plancke L, Amad A, Charrel CL, Touitou D, BodonBruzel M, et al. Hospitalisation en unité hospitalière spécialement aménagée : enquête de satisfaction auprès des patients. Rev Epidemiol Sante Publique. 2017;65(4):285-94.
  11. Goh ML, Ang ENK, Chan YH, He HG, Vehviläinen-Julkunen K. A descriptive quantitative study on multi-ethnic patient satisfaction with nursing care measured by the Revised Humane Caring Scale. Appl Nurs Res ANR. 2016;31:126-31.
  12. Lerebours F, Saltel P, Béthune-Volters A, Nallet G, Bourdat P, VesinEtterlen F, et al. Satisfaction des patientes traitées par chimiothérapie en hôpital de jour pour un cancer du sein : résultats de l’enquête temporelles. Bull Cancer. 2015;102(4):316-23.
  13. Ali FMH, Nikoloski Z, Reka H. Satisfaction and responsiveness with health-care services in Qatar--evidence from a survey. Health Policy Amst Neth. 2015;119(11):1499-505.
  14. Branger B, Le Coz F, Gillard P, Merot E, Winer N. Satisfaction de 424 usagers pendant la grossesse et à l’accouchement dans le Réseau de santé en périnatalité « Sécurité Naissance » des Pays-de-la-Loire. J Gynécologie Obstétrique Biol Reprod. 2014;43(5):361-70.
  15. Nguyen Thi PL, Lê TG, Empereur F, Briançon S. Satisfaction des patients hospitalisés à Hô Chi Minh-Ville, Viet Nam. Santé Publique. 2002;14(4):345-60.
  16. Ammar MH, Kammoun KK, Maallem MB, Beji N. Analysis of patient satisfaction in a hospital system: maternity of Sfax case. Int J Adv Oper Manag. 2021;13(4):347-71.
  17. Zemni I, Safer M, Khelil M, Kacem M, Zoghlami C, Ben Abdelaziz A. Patient satisfaction in a tertiary care center (Tunisia, 2015-2016). Tunis Med. 2018;96(10-11):737-45.
  18. Bougmiza I, Ghardallou ME, Zedini C, Lahouimel H, Nabli-Ajmi T, Gataa R, et al. Evaluation de la satisfaction des patientes hospitalisées au service de gynécologie obstétrique de Sousse, Tunisie. Pan Afr Med J. 2011;8(1).
  19. Mtiraoui A, Alouini B. Evaluation de la satisfaction des patients hospitalisés à l’hôpital de Kairouan. Tun Med, 2002, 80(3):113-12.
  20. Le Pogam MA, Luangsay-Catelin C, Notebaert JF. La performance hospitalière : à la recherche d’un modèle multidimensionnel cohérent. Manag Avenir. 2009;25(5):116.
  21. Yeddes I, Meddeb I, Bennour S, Somai M, Slim I, Mhiri A. Étude de la satisfaction des patients dans l’unité de tomographie d’émission de positons à l’Institut Salah Azaïez de Tunis. Médecine Nucl. 2022;46(2):75.
  22. Sarkar J, Chatterjee B. An experience of health services provided by a peripheral government teaching hospital in India: patients’ perspective. Indian J Med Sci. 2011;65(8):321-30.
  23. Haase I, Lehnert-Batar A, Schupp W, Gerling J, Kladny B. Factors contributing to patient satisfaction with medical rehabilitation in German hospitals. Int J Rehabil Res. 2006;29(4):289-94.
  24. Carte sanitaire - Ministère de la santé. Disponible sur: http://www. santetunisie.rns.tn/fr/carte-sanitaire/carte-sanitaire-2011
  25. Dufrene RL. An evaluation of a patient satisfaction survey: validity and reliability. Eval Program Plann. 2000;23(3):293-300.
  26. Stamboglis N, Jacobs R. Factors Associated with Patient Satisfaction of Community Mental Health Services: A Multilevel Approach. Community Ment Health J. 2020;56(1):50-64.
  27. Kourkouta L, Papathanasiou IV. Communication in nursing practice. Mater Socio-Medica. 2014;26(1):65-7.
  28. Ware JE, Davies-Avery A, Stewart AL. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev. 1978;1(1):1, 3-15.
  29. Xyrichis A, Wynne J, Mackrill J, Rafferty AM, Carlyle A. Noise pollution in hospitals. BMJ. 2018;363:k4808.
  30. Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care. 2002;11(4):335-9.
  31. Noor S, Maria I, Agianto A. The relationship between caring, comfort, and patient satisfaction in the emergency room, ratu zalecha hospital, south kalimantan, indonesia. Belitung Nurs J. 2016;2(6):156-63.
  32. Hickmann E, Richter P, Schlieter H. All together now - patient engagement, patient empowerment, and associated terms in personal healthcare. BMC Health Serv Res. 2022;22(1):1116.
Login
E-mail :
Password :
Remember Me Forgot password? Sign UP
Archives
2022
January
February
March
April
May
June
July
August
September
October
November
December
Keywords most used
Tunisia treatment Child diagnosis surgery prognosis Children epidemiology Risk factors Crohn’s disease prevalence Breast cancer Cancer obesity screening
Newsletter
Sign up to receive our newsletter
E-mail :
Stay in Touch
Join Us! !